Measuring Activity and Engagement

What data can be monitored?

There is a variety of activity data generated by members inside the site.

• Summary analytics (monthly active users, top search terms)
• Member profile summaries (ex. last seen, number of connections)
• Connection details (connection frequency, success rates)
• Community engagement (join rates, topic views)
• Individual activities (profile updates, email opens)

This data is accessed from different areas of the site, as a real-time dashboard, in-browser table, or downloadable CSV report.

Dashboard

The Admin Dashboard is the first page that opens when logging into your admin site. The purpose of the dashboard is to provide summary analytics-trend or snapshot-to measure how many students have converted into your site, are remaining active, and have made a connection. In addition to prospective student insights, the dashboard also helps measure efficacy of your student ambassadors and community topics to identify areas of both success and opportunity. 

By default:

The Admin dashboard reflects the last 90 days and can be modified to your needs. 

The Admin dashboard metrics include:

Student Health

• Student Sign-Ups and a snapshot of % to overall sign-up goal
• Active Students (defined as users who perform any activity in the site) and % Active Students compared to total active students in defined range
• Chat activity and % of students connected year-to-date
• Post count activity and % of student that posted year-to-date 
• Community join activity and % of students that have joined a community year-to-date

Student Ambassador Health:

• Breakdown of all student ambassadors and their activity as it relates to:
  • Topics created
  • Posts created
  • New connections
  • Activity in date range

Student Topic/Community Leaderboard: 

• See how your communities are performing in relation to:
  • View count
  • Reaction count
  • Reply count
  • Activity count

The dashboard can be edited by Wisr administrators, who can provide custom visualizations based on your program. 

Wisr currently uses a data visualization tool to present the queries as real-time reports for each site. To inquire about adding and/or changing items on your dashboard, reach out to us at adminsupport@wisr.io.

Reports

The Members, Connections, Communities, Events, and Discussion admin areas each have filterable tables with summary metrics.

For example, running a filter for members who have not yet had a connection can be done in the Active Members section:

These tables can be viewed in your browser or exported to a CSV file. For a full list of exports available within the product, please see Exporting Data from Wisr.

Filtering a table will not change what data is exported. Regardless of which fields are selected as visible or hidden, the export will contain all fields available.

Common Activity to monitor

Monitoring Connections

Ensuring members are successfully connecting and following through with chat messages and calls is an important administrative role. Using the downloadable CSV on the Connections page of the Admin site, Wisr appends a column labeled ‘Successful’. If this column has a True, that means there was a successful connection with a chat response. A False means the other member has not responded to the chat message yet.

Activity Log

For administrators that want to dig into their data in greater depth, Wisr provides a full activity log of members in each site. The activity log can be exported to CSV. The URL in your browser also contains the characteristics you filter for, which means you can share the filtered table you are viewing with a colleague or store it for a future report.

In this example, the activity log is filtered for every time a member in the site has joined a community and which community they joined.

FAQ

Is there a list of all the reports I can download from Wisr?

Yes, please see our article ‘ Exporting Data from Wisr’

Can I edit the items on my site’s Dashboard?

Yes, please see the Dashboard section of this article and write adminsupport@wisr.io to request specific changes to your dashboard.