2.27.2023 | @ Mentions

Wisr's new @ Mentions feature allows members to tag fellow community members in discussions and posts in an effort to increase connections and draw more attention to relevant information.

Note: A member has to have joined a community in order to be tagged in it.

How Does It Work?

A member can tag another member by typing "@" followed by the desired individual's first and/or last name (e.g., @Clarissa Darling). The member's first and last name will appear in the search results.
Clicking on the member name from the search results will tag that member, and the name of the tagged member will be hyperlinked. This indicates that the member has been successfully tagged.

Note: A member may tag multiple members at a time.

Once successfully tagged, a profile card will appear when hovering over each tagged member.
Clicking on the profile card will take a user directly to the tagged member's profile.

Where Can Members be Tagged using @ Mentions?

There are 3 places that @ Mentions can be used:

In discussion topics and posts
In the community About section
In the Welcome message on the Home dashboard

Discussion Topics and Posts:

Members can be tagged in a discussion topic or post within a community. Members can be tagged while editing an existing topic or posting a reply to a topic.

Note: Only active members who are a part of a community can be tagged in topics or posts.

About Section:

Members can also be tagged in the About section for any given community.

Note: Only active members who are a part of a community can be tagged in the About section.

Welcome Message:

The Welcome message can be customized by tagging any active members as well. The Welcome message can be managed through Site Settings on the admin backend.

Tip: For more information on customizing the Welcome message, please refer to Customizable Welcome Message on Member Home Screen.

FAQS:

Is this feature available on the iOS application?

Yes! This feature is also available in a native iOS application. Similar to the Wisr sites, you can tag members who are a part of community in discussion topics, posts, and the community About section. For more information on downloading the iOS application, please refer to Wisr Communities iOS Application.

How are tagged members notified?

Email notifications are triggered when members are tagged through Wisr sites. Members using the iOS application will also receive push notifications in addition to email notifications.

What data can be monitored?

New activities have been added into the activity log to capture data on tagged members in discussion topics and posts for this new feature. The activity log can be filtered to "Tagged member in a discussion topic" and "Tagged member in a discussion post." For more information, please refer to Measuring Activity Engagement on the Admin Help Center.

Does member type visibility impact @ Mentions?

Member type visibility does not impact @ Mentions. Members are able to use the feature in the Welcome message visible on the member site and when members have joined a community and can edit the “About” description and submitting topics/posts.

Do members need to be connected to @ Mention someone?

Members do not have to be connected however members can only tag members who have joined a community.

Can a member untag themselves and/or control tag notifications?

Not at this time.

Can a member tag multiple members or is it limited to one?

Members can @ Mention multiple members at a time.