Automated Communications

As your members begin to use the site, Wisr will help promote engagement by sending gentle automatic nudges based on individual member activity (or lack thereof), new connections, and overall site activity.

Wisr sends out email notifications to you and the members of your network, depending on a number of factors including (but not limited to):

Member Type
If you're an Admin
If you're a Community Leader
If there's an action you're required to take in the site
Membership in a community

Approach to Notifications

Once members join communities, they will begin receiving daily notifications regarding new discussions, activity, and events in their communities. Communities drive a lot of automated communications within your Wisr site and encourage engagement and further activity. To read more about communities and community notifications, please visit the community section here. Notification preferences are able to be adjusted within the member's Account settings.

Notifications Provided

Below, you'll see a simple overview of the different types of notifications we send and when a member or admin may receive them. Since the publication of this article, Wisr may have released or updated the messaging we send, so please reach out to a partner success team member at adminsupport@wisr.io with any questions. The second half of this article provides a sample of each type of notification.

Digest Emails

Discussions
- Discussions daily digest that provides a roll-up summary of new discussions.
Events
- Events daily digest that provides a roll-up summary of new events posted and upcoming.
Network Wide
- Monthly member network digest

Admin-Only Notifications

- Invitations to a new admin
- New community requested by a member
- Daily Admin digest with requests that need attention and short updates

Member & Admin notifications

Welcome to the network that thanks the member for signing up
Email verification
New chat messages
Profile Completion Notifications:
- Members who sign up, but do not complete Onboarding. These are sent after 2 days, 9 days, and 16 days of not completing a profile.
Chat Reminders:
- Unread chat messages
Phone Call Scheduling
- You have a new request, prompting the member to propose times
- Your call has been accepted, prompting the requesting member to confirm a time
- Your call is confirmed, sending a calendar invite to both members
- Upcoming call and call has started reminders
- Submit feedback survey for those who complete a call successfully
- Reminders when any call scheduling steps are ignored (proposing times, confirming times, missing a call)
Communities:
- Invitation to a community from another member
- Response to a topic or post in a community discussion board
- Member requested to join (Community Leaders only)

Yield & Melt Ambassador "Nudges"

To help keep ambassadors proactive, we are introducing a set of smart-ambassador email nudges. These nudges are available to partners during peak engagement times (for example, yield season). As such, you must opt-out of the campaign sequence if you are not interested in this service. To do so, please contact your Partner Success Manager.

There are currently five nudges to both reinforce positive reach outs and send gentle reminders when an ambassador has been inactive. As our programs evolve, we will build and tweak additional nudges to support partner needs.

Here is an overview of the nudges. the email, subject lines, and links are customized to include the ambassador's name and your site's name.

1) No connection for 30 days