Learn how to maximize the deliverability of the emails Wisr sends from our network and on your behalf. This article explains how Wisr sends email, and what you can do to help make sure emails end up in your recipients' inboxes.
Wisr sends a variety of emails through our web app to members, as well as on behalf of our schools through shared email service providers, such as Autopilot and Sendgrid. In order to maximize deliverability, we use separate email domains for our transactional email (new messages or call request notifications) and our marketing emails (invitation emails and event digests, activity digests, for example). We do this so that individuals can unsubscribe from the marketing emails, but still get important email notifications in the network via transactional mail.
Whitelisting Wisr Domains & IP's
Many of the people we invite to your network and ultimately join use their school.edu email address to create their accounts (mostly students, recent alumni, and staff/faculty). To ensure that they are able to receive our invitation emails and any notifications through the app, we ask that you whitelist the following IPs and domains:
- Email comes from email@example.com
- Transactional email from the application
- Inbound emails from members to the application
- The email comes from firstname.lastname@example.org
- Members can unsubscribe from these as needed
- Digests from the application (activity, events, discussions, etc.)
- Email campaigns sent by Wisr's Customer Success Services team
- Email welcoming members to their Wisr site
- Automated communication email reminders for members to finish their profiles
Whitelisting these domains should guarantee that our emails will be delivered successfully. Sometimes though, even if a domain is whitelisted, certain settings or IT policies may also require IP addresses to be whitelisted or exempted from rate control.